FAQs

Terms Of Service

Disclaimer

Information on all packages has been gathered from various sources. It is in no way to prevent, cure, or diagnose any medical conditions. These products offer should not be used for purposes other than that for which they were intended. All products are labeled for EXTERNAL use only. Natural Lady Soy Candles, Natural Lady Soy Aroma, Natural Lady Soy Aromatic, Natural Lady Soul Body Products, Natural Lady Soul Bath Boutique, Natural Lady Soul Boutique, Natural Lady Soy and/ or Natural Lady Soul, and or clothing products accepts no liability and for the misuse of these products. Please do not rely on products or information as a substitute for medical advice. If you have a medical problem, please contact a health practitioner. Our product statements have not been evaluated by the FDA. Due to fluctuating market costs of raw material prices are subject to change without notice. Although our products are 90% Natural/ Naturally Derived, irritation may still occur. Please be advised if irritation occurs, DISCONTINUE USE IMMEDIATELY!!

 

Return Policy

Natural Lady Soul Boutique product returns are prohibited due to the nature of our products unless of a defect on our part. On the other hand, we may consider exchanges only for the incorrect / defective products that were received. When an item / order has left our facility for delivery, WE ARE NOT RESPONSIBLE / LIABLE FOR ANY LOST, STOLEN OR DAMAGED PACKAGES. Please inform us within 24 hours after receipt of the package for the incorrect / defective items. After confirmation of the incorrect / defective item / order we will kindly send out another package within an appropriate time frame and availability. Your item / order will be shipped via the United States Postal Service (USPS). In the meantime, your tracking number will be emailed to the provided email address. 

 

Shipping Policy

 Natural Lady Soul Boutique ships orders via the United States Postal Service (USPS) within the United States, Canada, and Mexico. At this current time, we only ship Priority Mail. The Priority Mail Service we offer is Regular and Flat Rate. Priority Mail comes with up to $50.00 of insurance and tracking. All orders leave our facility within 5-7 business days. Once the orders are scanned by our carrier, it may take 2-8 business days to arrive via USPS. Packages may take longer during holidays due to order volume increase. 

 

Shipping Addresses 

 We only ship via the shipping address you provide and add to our website. We do this to avoid packages being shipped to the incorrect address. Please note, if you provide the incorrect address and your package is shipped, it will be your / customer responsibility to contact USPS to attempt to track and redirect the package. This will not be our / seller responsibility.

 

Business Hours

 Natural Lady Soul Boutique Business hours are Monday - Friday from 10am - 6pm. Please contact us at via email: [email protected]